Top Limechat Alternatives in 2024

Choosing the right tools to enhance customer engagement and retention is crucial. If you’re transitioning from Limechat or exploring more robust alternatives, you’re in the right place. Limechat has been a popular choice for multi-channel e-commerce communication but often falls short in providing a complete marketing, sales, and support solution. In this blog, we’ll introduce you to the top Limechat alternatives, each offering unique features tailored to meet your business needs.

Top Limechat Alternatives

Our Top 5 Zoko Alternatives for Shopify D2C Brands

For Shopify D2C brands looking for alternatives to Zoko, here are our top five picks:

1. ShopAgain: An all-in-one marketing and support automation platform that integrates Email, SMS, and WhatsApp marketing. It offers AI-driven cross-sell recommendations and advanced customer support solutions.
2. Interakt: A WhatsApp-based CRM designed for small to medium-sized businesses. It offers features like automated WhatsApp notifications, bulk promotional campaigns, and a team inbox for multi-agent collaboration.
3. BiteSpeed: Focused on Shopify stores, BiteSpeed provides multi-channel support on WhatsApp and Facebook. It includes features like a recommendation engine, segmented broadcasts, abandoned cart recovery, and opt-in tools to increase sales and subscriptions.
4. DelightChat: An omnichannel customer support platform that manages communications across WhatsApp, Facebook, Instagram, Email, and Live Chat. It also offers robust WhatsApp marketing features such as broadcasts and automated cart recovery campaigns.
5. WATI: A WhatsApp Business API-based solution that facilitates customer engagement, sales, and marketing conversations. It offers a support dashboard, a no-code chatbot builder, and Shopify integration for abandoned cart recovery and broadcast campaigns.

Each of these platforms offers distinct features and pricing models, making them suitable alternatives to Zoko for Shopify D2C brands. By evaluating the specific needs of your business, you can choose the platform that best aligns with your marketing and customer support goals.

BiteSpeed: Multi-Channel Support & WhatsApp Marketing for Shopify Stores

BiteSpeed is a robust customer communication tool specifically designed to serve Shopify stores and D2C brands. It offers multi-channel support on WhatsApp and Facebook, enabling businesses to launch effective marketing campaigns and manage customer interactions efficiently.

Key Features of BiteSpeed:

1. Recommendation Engine: Suggests relevant products to buyers, boosting Lifetime Value (LTV) and Average Order Value (AOV).
2. Segmented Broadcasts: Allows targeted messaging to specific customer groups, improving engagement and conversion rates.
3. Abandoned Cart Recovery: Prevents cart abandonment by sending timely reminders and recovery messages to customers.
4. Opt-in Tools: Includes Persistent Discount Widget, Visual Pop-up, Spin The Wheel Pop-up, and Checkout Widget to increase sales and subscriptions.
5. COD Confirmation: Verifies customer identity and address before shipping, reducing fraud and enhancing customer experience.

Pros of BiteSpeed:

• Efficiently manage multiple WhatsApp business numbers from one dashboard.
• Increases revenue by 20-30% for D2C stores.
• Offers multi-channel support on WhatsApp and Facebook.

Cons of BiteSpeed:

• Limited features compared to more comprehensive customer service tools.
• Pricing may be higher for smaller businesses with budget constraints.
• Lack of advanced automation capabilities compared to other platforms.

Zoko

Zoko is a shared team inbox for WhatsApp, designed to facilitate both marketing and customer support. It offers a range of features to help businesses streamline their communication and enhance customer engagement.

Key Features of Zoko:

1. WhatsApp Broadcast: Send mass messages to your audience, making it easy to launch marketing campaigns.
2. Multi-Agent Login: Allows multiple agents to log in on a single WhatsApp number, ensuring seamless team collaboration.
3. Transactional Reminders: Send automated notifications for transactions, helping to keep customers informed about their orders.

Pros of Zoko:

• Clean, easy-to-use UI
• Suitable for Ecommerce Businesses
• Supports multiple purposes like WhatsApp Broadcast and automation

Cons of Zoko:

• No Free Trial
• Pricing starts at Rs 2650/month for the base plan
• Additional charges for conversations

Pricing of Zoko:

• $34.99/month plus per conversation charge
• Offers advanced features like smart audience segmentation and sequence-based drip marketing at an additional cost

Interakt

Interakt is a WhatsApp-based CRM designed for small to medium-sized businesses, offering a range of features for effective WhatsApp marketing and customer support. It is particularly popular among e-commerce platforms like Shopify.

Key Features of Interakt:

1. WhatsApp CRM + Team Inbox: Facilitates multi-agent collaboration through a shared inbox for efficient customer support.
2. Automated WhatsApp Notifications: Sends automated updates and notifications to customers, enhancing communication and engagement.
3. Bulk Promotional Campaigns: Allows businesses to send bulk promotional messages, helping to reach a wider audience quickly.

Pros of Interakt:

• Affordable pricing starting at INR 999/month or $15/month.
• Comprehensive WhatsApp marketing and support features.
• 14-day free trial with no credit card required.

Cons of Interakt:

• Limited to WhatsApp, requiring separate tools for other platforms like email and Instagram.
• Lack of retargeting campaigns, leading to missed sales opportunities.
• Additional costs per contact once the monthly Active Contact threshold is exceeded.

Pricing of Interakt:

• Starter Plan: INR 999/month or $15/month
• Growth Plan: Additional fees apply once the Active Contact threshold is exceeded.
• Advanced Plan: Custom pricing based on specific business needs.

BiteSpeed

BiteSpeed is a robust customer communication tool designed to serve Shopify stores and D2C brands. It offers multi-channel support on WhatsApp and Facebook, helping businesses launch effective marketing campaigns and manage customer interactions efficiently.

Key Features of BiteSpeed:

1. Recommendation Engine: Suggests relevant products to buyers, boosting LTV and AOV.
2. Segmented Broadcasts: Allows targeted messaging to specific customer groups, improving engagement and conversion rates.
3. Abandoned Cart Recovery: Prevents cart abandonment by sending reminders and recovery messages.
4. Opt-in Tools: Includes Persistent Discount Widget, Visual Pop-up, Spin The Wheel Pop-up, and Checkout Widget to increase sales and subscriptions.
5. COD Confirmation: Verifies customer identity and address before shipping, reducing fraud and improving customer experience.

Pros of BiteSpeed:

• Efficiently manage multiple WhatsApp business numbers from one dashboard.
• Offers multi-channel support on WhatsApp and Facebook.
• Increases revenue by 20-30% for D2C stores.

Cons of BiteSpeed:

• Limited features compared to more comprehensive customer service tools.
• Pricing may be higher for smaller businesses with budget constraints.
• Lack of advanced automation capabilities compared to other platforms.

Pricing of BiteSpeed:

• $25/month billed yearly for 1 WhatsApp number and 5 team members.
• Additional pricing details available upon request or by booking a demo.

DelightChat

DelightChat is an omnichannel customer support platform designed to streamline business communications across various channels, including WhatsApp, Facebook, Instagram, Email, and Live Chat. It also offers robust WhatsApp marketing features such as broadcasts and automated cart recovery campaigns.

Key Features of DelightChat:

1. Omnichannel Support: Manage customer conversations across multiple platforms from a single dashboard, making it easier to provide consistent and efficient support.
2. AI-Based Image Recognition: Simplifies the ordering process by allowing customers to send product photos via WhatsApp, automatically adding items to their cart.
3. Shared Team Inbox: A cloud-based shared inbox that allows team collaboration on customer queries, ensuring faster and more coordinated responses.

Pros of DelightChat:

• Free Trial: Offers a 14-day free trial to explore features and connect your Shopify store.
• User-Friendly Mobile Interface: Manage customer interactions on the go with a convenient mobile interface.
• Extensive Integrations: Over 150 integrations, making it easy to provide top-notch customer support.

Cons of DelightChat:

• Limited Support Tickets: Each pricing plan comes with a limited number of support tickets; exceeding this limit incurs additional charges.
• Pricing: While transparent, the base plan starts at Rs 2250 for 2500 contacts, which may not be budget-friendly for smaller businesses.
• Complexity: The wide array of features may be overwhelming for users not familiar with advanced customer support tools.

Pricing of DelightChat:

• Base Plan: Rs 2250 for 2500 contacts.
• Growth Plan: Rs 19530 for 30000 unique contacts.
• Additional Charges: Extra charges apply for exceeding the support ticket limits based on your plan.

WATI

WATI (WhatsApp Team Inbox) is a WhatsApp Business API-based solution designed to facilitate customer engagement, sales, and marketing conversations on WhatsApp. It offers a variety of features to help businesses automate interactions and manage customer communications effectively.

Key Features of WATI:

1. Support Dashboard: Provides a centralized platform for managing customer support queries on WhatsApp.
2. No-Code Chatbot Builder: Allows businesses to create automated conversation flows without any coding skills. Helps in automating responses to common customer queries, improving efficiency.
3. Shopify Integration: Available as a separate purchase, this feature helps in recovering abandoned carts and running broadcast campaigns. Focuses on COD to prepaid campaigns, enhancing customer conversion rates.

Pros of WATI:

• Affordability: WATI offers cost-effective pricing, making it suitable for small and medium-sized businesses.
• Higher Agent Limit: Supports up to 10 agents, providing flexibility for larger teams.
• Advanced Automation: Unlimited WhatsApp automation flows for streamlined customer interactions.

Cons of WATI:

• Limited D2C Features: Lacks advanced marketing capabilities like pre-checkout retargeting and segmented broadcast campaigns.
• No Free Trial: Unlike some competitors, WATI does not offer a free trial for users to test its full capabilities.
• Separate Charges: Additional costs for BICs & UICs, which can add up over time.

Pricing of WATI:

• Standard Plan: Costs Rs 2900/month, includes a basic Chatbot builder and other features.
• Professional Plan: Costs Rs 5800/month, includes an advanced Chatbot builder.
• Additional Charges: Separate fees for BICs & UICs, and no free trial available.

QuickReply.io

QuickReply.io is a Shopify plugin that offers a WhatsApp Business API-based platform tailored for D2C businesses. It facilitates automated WhatsApp broadcast campaigns, customer engagement follow-ups, abandoned cart recovery, transaction alerts, and more, enhancing both customer retention and operational efficiency.

Key Features of QuickReply.io:

1. Automated WhatsApp Campaigns: Set up and manage automated WhatsApp broadcast campaigns and follow-ups to engage customers effectively.
2. Integration with Major Tools: Seamlessly integrates with essential D2C marketing tools like Shiprocket, Loox, and Judge.me, streamlining the marketing ecosystem.
3. Dynamic Coupons: Create and distribute dynamic coupons within Shopify, allowing customers to redeem them easily at checkout.

Pros of QuickReply.io:

• Affordable official WhatsApp Business solution provider.
• Shared inbox for seamless team collaboration.
• Automated order notifications and contact management features.

Cons of QuickReply.io:

• Primarily focused on WhatsApp support, may not be suitable for businesses needing omnichannel support.
• Limited to WhatsApp automation, lacking broader communication channel capabilities.
• May not cater to the needs of businesses requiring extensive marketing customizations.

Pricing of QuickReply.io:

• Starting at INR 999/month or $15/month for unlimited logins.
• Transparent pricing with no hidden fees, suitable for budget-conscious businesses.

Salesforce Service Cloud

Salesforce Service Cloud is a robust customer service platform designed to streamline customer interactions and enhance support operations. It offers a comprehensive suite of tools to help businesses manage customer inquiries efficiently and deliver exceptional service.

Key Features of Salesforce Service Cloud:

1. Omni-Channel Support: Provides support across multiple channels including email, phone, social media, and live chat. Ensures customers can reach out through their preferred communication method.
2. Case Management: Enables support agents to track, prioritize, and resolve customer issues efficiently. Improves response times and overall customer satisfaction.
3. Knowledge Base: Allows businesses to create and manage a repository of support articles and resources. Empowers customers to find answers to common queries on their own, reducing agent workload.
4. Automation: Streamlines repetitive tasks and workflows, saving time for support agents. Ensures consistent and efficient handling of customer inquiries.
5. Integration Capabilities: Seamlessly integrates with other Salesforce products and third-party applications. Provides a unified view of customer interactions and data for personalized engagement.

Pros of Salesforce Service Cloud:

• Comprehensive suite of customer support tools.
• Seamless integration with Salesforce ecosystem.
• Robust automation to improve efficiency.

Cons of Salesforce Service Cloud:

• Can be complex to set up and customize.
• Higher cost compared to other solutions.
• Requires ongoing training for optimal use.

Pricing of Salesforce Service Cloud:

• Pricing varies based on the specific needs and scale of the business.
• Typically involves a subscription model, with additional costs for advanced features and integrations.

Messagebird

Messagebird is a versatile communication platform designed to streamline business interactions through various messaging solutions. It is particularly beneficial for fast-growing Direct-to-Consumer (D2C) brands looking to enhance their customer engagement and marketing strategies.

Key Features of Messagebird:

1. Omnichannel Communication: Allows businesses to communicate with customers across SMS, Voice, WhatsApp, Facebook Messenger, Instagram, and more.
2. Automation and Scalability: Features such as automated SMS campaigns and chatbots help businesses scale their communication efforts efficiently. Supports conversation flows to engage customers and seamlessly automate interactions.
3. Shared Team Inbox: Facilitates multiple agents working from a centralized dashboard, making it easier to manage customer interactions.

Pros of Messagebird:

• User-friendly interface
• Wide range of features for streamlined communication
• Bulk messaging campaigns
• Shared team inbox for multiple agents
• Extensive customization options for unique business needs

Cons of Messagebird:

• Pricing tiers may vary based on usage
• Additional fees may apply for exceeding monthly contact thresholds
• Lack of retargeting campaigns could result in missed sales opportunities and increased Customer Acquisition Costs (CAC)

Pricing of Messagebird:

• Free trial for 14 days without any credit card obligations
• Various monthly subscription options tailored to different business needs
• Pricing ranges from $50 to $150 monthly based on the number of conversations

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses manage and resolve customer queries efficiently. It centralizes customer interactions, automates repetitive tasks, and offers robust reporting and analytics tools to optimize support processes.

Key Features of Freshdesk:

1. Multi-channel Support: Manage customer queries from email, phone, chat, and social media on a single platform. Ensures a seamless customer support experience.
2. Ticketing System: Efficiently manage and prioritize customer tickets to ensure no query goes unanswered. Centralized helpdesk for tracking and resolving customer issues.
3. Automation: Automate repetitive tasks like routing tickets to the right agents or sending automated responses. Saves time and improves efficiency.
4. Self-service Options: Provides self-service portals for customers to find answers to common questions. Reduces the workload on support agents.
5. Reporting and Analytics: Offers robust tools to track key metrics, monitor agent performance, and identify areas for improvement. Helps businesses continuously optimize their support processes.

Pros of Freshdesk:

• User-friendly interface
• Multichannel support options
• Automation features for efficient ticket management
• Robust reporting and analytics capabilities

Cons of Freshdesk:

• Pricing can be on the higher end for small businesses
• Advanced features may require a learning curve for new users
• Higher plans offering advanced features can become expensive

Pricing of Freshdesk:

• Freshdesk provides a 21-day free trial for users to explore its features without any commitment.
• Various pricing tiers include Sprout, Blossom, Garden, Estate, and Forest plans, with pricing based on the number of support agents and additional features required.

Conclusion

Selecting the right platform for your retention marketing efforts is essential for D2C brands aiming to scale and enhance customer engagement. While tools like Interakt, Zoko, BiteSpeed, DelightChat, WATI, QuickReply.io, Salesforce Service Cloud, Messagebird, and Freshdesk offer various features tailored to specific business needs, ShopAgain stands out as the top recommendation. ShopAgain is an all-in-one marketing and support automation platform, providing Email, SMS, and WhatsApp marketing, alongside AI-driven cross-sell recommendations and advanced customer support solutions. As an official Meta partner for WhatsApp, ShopAgain offers comprehensive features at competitive pricing, starting at just $19 for WhatsApp & SMS and $0 for emails. Its integration of marketing and support systems in one platform makes it a favorite among Shark Tank DTC brands. Choosing the right tool can significantly impact your business growth and efficiency. Which platform will you choose to elevate your marketing strategy? Share your thoughts in the comments!

FAQ Section

1. What are the best alternatives to Limechat for D2C marketing?

Some top alternatives to Limechat include ShopAgain, Interakt, BiteSpeed, DelightChat, and WATI. Each offers unique features like multi-channel support, AI-driven recommendations, and integration with platforms like WhatsApp, Email, and SMS.

2. Why is ShopAgain recommended as the top Limechat alternative?

ShopAgain is an all-in-one marketing and support automation platform that integrates Email, SMS, and WhatsApp marketing. It offers AI-driven cross-sell recommendations and advanced customer support solutions, starting at just $19 for WhatsApp & SMS and $0 for emails.

3. What are the pros and cons of using Interakt for Shopify D2C brands?

Pros: Affordable pricing starting at $15/month, comprehensive WhatsApp marketing features, and a 14-day free trial.
Cons: Limited to WhatsApp, lacks retargeting campaigns, and incurs additional costs per contact once the Active Contact threshold is exceeded.

4. How does BiteSpeed enhance customer engagement for Shopify stores?

BiteSpeed offers multi-channel support on WhatsApp and Facebook, a recommendation engine, segmented broadcasts, abandoned cart recovery, and various opt-in tools. It helps increase revenue by 20-30% for D2C stores.