Best WhatsApp Apps for Shopify Stores in 2024
This guide is designed to assist ecommerce store owners in comparing and selecting the most suitable WhatsApp apps for their Shopify stores. Given WhatsApp’s widespread recognition across countries like Brazil, India, the US, and the UK, it’s a valuable addition to your ecommerce store, particularly if your target audience is predominantly under 40 and includes teenagers.
WhatsApp not only enjoys higher open and click-through rates than emails but also facilitates two-way communication. This allows customers to respond to marketing messages and inquire about offers, significantly enhancing customer engagement and boosting sales.
1. ShopAgain
ShopAgain offers a comprehensive solution for Email, SMS, and WhatsApp marketing and customer support tailored for Shopify stores. With its dedicated Shopify app, ShopAgain ensures you maintain constant communication with your customers throughout their journey, from account creation to post-purchase interactions.
Key Features:
- Broadcast Messaging: Utilize the power of WhatsApp, along with Email and SMS, to conduct seamless marketing campaigns. This integration allows for more targeted and effective marketing strategies, ensuring you reach your customers through their preferred channels.
- Automations: Automatically send notifications to customers about abandoned carts, order confirmation and shipping notifications. There are several other interesting marketing opportunities on ShopAgain like Purchase Anniversary and Replenishment reminders for consumables like energy drinks or lotions.
- Customer Support via WhatsApp: Enhance your customer service by using WhatsApp as a primary support channel. This feature enables you to address customer inquiries related to your marketing campaigns promptly. With a comprehensive conversation view, you gain access to complete customer interaction histories, making it easier to provide personalized and efficient support.
- Detailed Analytics: ShopAgain provides in-depth analytics to track the performance of your messaging campaigns. You can view metrics such as open rates, click-through rates, and conversion rates, giving you valuable insights into customer engagement. This data allows you to fine-tune your future campaigns for maximum impact and effectiveness.
- Popups and Forms:Enhance your subscriber list growth by integrating well-timed pop-ups that offer value, such as discounts or newsletters, to your website visitors.
ShopAgain’s comprehensive approach to marketing and support distinguishes it in the Shopify ecosystem, streamlining your workflow by reducing the need for multiple tools.
Useful Links
Website: https://www.shopagain.com
Pricing: https://www.shopagain.com/pricing
Shopify App: https://apps.shopify.com/shopagain
2. Zoko
Zoko delivers a comprehensive WhatsApp solution designed for sales, marketing, and customer support, specifically catering to Shopify stores. Its Shopify app facilitates ongoing engagement with customers throughout their journey, from the initial account creation to the completion of their purchase and beyond.
Key Features:
- Order Management and Reviews: Zoko enables seamless order taking and collection of customer reviews directly through WhatsApp. This feature ensures efficient and convenient transaction management for both the store and its customers.
- Broadcast Messaging via WhatsApp: Send out broad-reaching messages on WhatsApp, keeping your customers informed and engaged with your latest updates and offers.
- Review and Rating Collection: Facilitate the collection of product reviews and ratings, enhancing customer engagement and providing valuable feedback for your store.
- Order and Shipment Tracking: Customers have the ability to place orders, track shipments, and stay updated on order status, all through WhatsApp, adding a layer of convenience to their shopping experience.
- Abandoned Cart Notifications: Automatically send notifications to customers about abandoned carts, a strategic move to boost conversion rates.
- Confirmation of Cash on Delivery (COD) Orders: Before shipping, confirm COD orders, adding an extra level of security and efficiency to the transaction process.
Zoko’s integration with Shopify and its focus on leveraging WhatsApp for business operations make it an effective tool for store owners aiming to enhance their sales, marketing, and customer support services.
Useful Links
Website: https://www.zoko.io/
Pricing: https://www.zoko.io/pricing
Shopify App: https://apps.shopify.com/whatsapp-button-chat
3. Wati
Wati presents itself as an all-in-one WhatsApp application for sales, marketing, and customer support. Its integration with Shopify allows seamless connection of your store with WhatsApp Business, automating customer interactions efficiently.
From abandoned cart reminders, order confirmations, and shipment updates to personalized marketing messages, you can keep your customers engaged throughout their purchasing journey.
It also provides a shared inbox from where your customer service team can easily manage support requests to provide quick assistance. Overall, Wati is a powerful WhatsApp sales, marketing and customer support app that you can consider using for your Shopify store.
Key Features:
- Comprehensive Customer Engagement: Wati facilitates a range of customer interactions, including sending abandoned cart reminders, order confirmations, and shipment updates, as well as personalized marketing messages. This ensures customers remain engaged at each stage of their purchasing journey.
- WhatsApp Chatbots: The platform allows for the creation of no-code chatbots, which are instrumental in promptly addressing common customer queries, such as order tracking, enhancing the overall customer service experience.
- Shared Inbox for Customer Support: Wati offers a shared inbox feature, enabling your customer service team to effectively manage and swiftly respond to support requests, thereby improving assistance efficiency.
- Personalized Marketing Campaigns: Execute tailored marketing campaigns on WhatsApp, reaching out to customers with messages that resonate with their preferences and needs.
- Template Message Creation: Streamline communication by creating and reusing template messages, optimizing time and resources in customer interactions.
- Confirmation of COD Orders: Send confirmations for Cash on Delivery orders, adding an extra layer of transactional clarity and security.
Overall, Wati stands out as a robust WhatsApp application for sales, marketing, and customer support, offering a range of features that make it a valuable asset for any Shopify store looking to enhance its customer engagement and service efficiency.
Useful Links
Website: https://www.wati.io/
Pricing: https://www.wati.io/pricing/
Shopify App: https://apps.shopify.com/whatsapp-abandoned-cart-1
4. SuperLemon
SuperLemon stands out as a well-regarded WhatsApp chat app for Shopify, specially designed to leverage WhatsApp for both marketing and customer support purposes. This app enables the addition of a chat widget to your store, facilitating live chat for customer support, and empowers automated messaging for various purposes like upselling, order confirmation, and order tracking.
Key Features
- WhatsApp Chat Widget: Integrate a chat widget directly into your Shopify store, providing customers with instant access to live chat support, enhancing their shopping experience.
- Product Sharing Widget: Incorporate a share widget that allows customers to easily share their favorite products, increasing the store’s visibility and potential customer reach.
- Automated Messaging: Utilize the app to automatically send notifications for order confirmations, order tracking, and Cash on Delivery (COD) updates, keeping customers informed and engaged.
- Multi-language Message Templates: Access a variety of pre-approved WhatsApp message templates available in multiple languages, ensuring effective and versatile communication with a diverse customer base.
SuperLemon’s focus on integrating WhatsApp into the Shopify experience positions it as a valuable tool for enhancing both customer support and marketing efforts, offering a range of features that streamline communication and improve the overall customer experience.
Useful Links
Website: https://www.superlemon.xyz/
Pricing: https://www.superlemon.xyz/pricing/
Shopify App: https://apps.shopify.com/whatsapp-chat-button
5. DelightChat
DelightChat’s omnichannel customer support inbox is designed to streamline your team’s customer service operations, boost team productivity, and earn customer admiration for outstanding service. It empowers you to augment your sales by harnessing the capabilities of WhatsApp, enabling the execution of effective WhatsApp Broadcasts, marketing automations, and retention marketing campaigns based on customer segmentation.
Key Features:
- Centralized Chat Management: Handle customer interactions from multiple platforms including WhatsApp, Instagram, Facebook, Email, and Live Chat, all from one unified inbox.
- Team Collaboration and Efficiency Tools: Assign chats to specific team members and use templates and automations for quicker, more efficient replies.
- WhatsApp Broadcast Campaigns: Launch targeted WhatsApp Broadcast campaigns to your customer lists, aiming to boost sales and engagement.
- Enhanced Customer Retention Strategies: Implement strategies such as recovering abandoned carts, sending order tracking links, and focusing on retention marketing to maintain and grow your customer base.
- Official WhatsApp Business API and Green Tick: Gain access to the official WhatsApp Business API and the prestigious Green Tick, enhancing your brand’s credibility and communication efficiency.
DelightChat positions itself as a comprehensive solution for improving customer service and driving sales growth through effective communication and marketing strategies on WhatsApp.
Useful Links
Website: https://www.delightchat.io/
Pricing: https://www.delightchat.io/pricing
Shopify App: https://apps.shopify.com/delightchat-ecommerce-customer-service
Conclusion
In conclusion, WhatsApp has become an essential tool for Shopify store owners looking to enhance customer connections and boost sales. The prevalence of WhatsApp among young consumers and its high open and click-through rates make it a powerful platform for marketing and support. There are several noteworthy WhatsApp apps available for Shopify stores, each offering unique features to elevate your business.
By integrating WhatsApp into your Shopify store, you can improve customer connections and achieve better sales results. Take the first step by learning about the power features of WhatsApp Business API and how to integrate it with your Shopify store.