September Product Updates: Conversations got even better 🙂
We’re excited to bring you the latest updates to ShopAgain, your all-in-one marketing and customer support platform tailored for eCommerce merchants. Our newest features are designed to streamline your workflow, enhance customer conversations, and provide more flexibility in communication. From improved conversation management to better WhatsApp interactions, these updates aim to help you manage your business more efficiently and effectively. Let’s dive into the details of what’s new!
We’ve introduced Enhanced Conversation Management to help you stay on top of your workload. You can now easily view the number of open conversations next to each Channel and Tag, making it simpler to prioritize tasks.
The search and sorting functionality has been improved for quicker access to important information.
Additionally, you can effortlessly add images to conversations using the new drag-and-drop feature or paste them directly with Ctrl+V, eliminating the need for manual file uploads.
Improved WhatsApp Converations
We’ve enhanced WhatsApp conversations by displaying clearer warnings and more informative error messages when communicating with customers. You’ll now also see a 24-hour timeout warning, enabling you to quickly send a templated message to seamlessly resume the conversation before the time limit expires. This ensures smoother interactions and helps avoid conversation disruptions.
Utility Messages in Automations
This feature addresses a significant challenge: communicating important updates to unsubscribed users. By allowing businesses to send critical order and shipping updates through utility messages, ShopAgain ensures that customers receive essential information without compromising their subscription preferences. This feature, when used with a personalized message, can significantly improve customer trust and satisfaction.
These feature updates are part of our ongoing commitment to provide you with the best tools to manage your customer interactions and automate key tasks effortlessly. With enhanced conversation management, improved WhatsApp messaging, and utility messages for critical updates, we’re confident these new features will improve your daily operations and overall customer experience. Stay tuned for more innovations as we continue to enhance the ShopAgain platform to meet your evolving business needs.