Top 11 BusinessOnBot Alternatives in 2024

In the competitive world of D2C eCommerce, having the right WhatsApp marketing tool can significantly influence your business’s success. WhatsApp has become a cornerstone for businesses aiming to connect with customers, boost sales, and enhance brand loyalty. If you’ve tried BusinessOnBot and are seeking alternatives, we’ve curated a list of the top 11 alternatives for 2024. These platforms, including ShopAgain, QuickReply.ai, Interakt, WATI, Landbot, 360dialog, Haptik, DelightChat, Gallabox, LimeChat, and Zoko, offer unique features tailored to meet diverse business needs.

ShopAgain

Our top pick is ShopAgain, an all-in-one marketing and support automation platform. ShopAgain seamlessly integrates Email, SMS, and WhatsApp marketing with advanced features like AI-driven cross-sell recommendations, WhatsApp & Instagram flow, and a robust AI chatbot. As an official Meta partner, ShopAgain ensures optimal performance and reliability. Despite its comprehensive offerings, ShopAgain boasts the best market pricing, starting at just $19 for WhatsApp & SMS and $0 for emails. This platform uniquely combines marketing and customer support, making it a favorite among several Shark Tank DTC brands.

QuickReply.ai

QuickReply.ai is a versatile WhatsApp marketing automation platform designed for D2C brands and ecommerce stores. It helps businesses streamline customer interactions, enhance engagement, and drive sales through advanced features and smart automation.

Key Features of QuickReply.ai

1. WhatsApp Chatbot Flow Builder
   • Customize your WhatsApp chatbot in real-time with an intuitive flow builder.
2. Multi-Channel Support Inbox
   • Manage customer queries across various channels from a single inbox, improving efficiency and response times.
3. Auto Upsell & Cross-Sell Campaigns
   • Set up automatic upsell and cross-sell campaigns to boost LTV and AOV.
4. Photo Review Collection
   • Automate the collection of customer reviews via WhatsApp, enhancing social proof and engagement.
5. Abandoned Cart Recovery Campaigns
   • Recover lost sales with automated WhatsApp messages targeting users who abandoned their carts.

Pros of QuickReply.ai

• Tailored for D2C brands with Shopify integration.
• Advanced segmentation and customizable chatbots.
• Direct WhatsApp support for enhanced customer engagement.

Cons of QuickReply.ai

• No free version available.
• Some advanced features might require technical know-how.
• Limited to WhatsApp without broader multi-channel capabilities.

Pricing of QuickReply.ai

• QuickReply.ai offers tiered pricing based on business size and feature requirements. Visit their website for detailed pricing information.

Interakt

Interakt is a comprehensive WhatsApp marketing software designed to help businesses streamline their messaging campaigns and enhance customer engagement. It offers a suite of tools to connect with customers effectively, making it a versatile solution for WhatsApp marketing.

Key Features of Interakt

1. Automated Notifications & Auto-Replies
   • Set up welcome messages, action-based triggers, and automated notifications to keep customers informed and engaged.
2. Broadcast & Marketing Campaigns
   • Create marketing campaigns based on events and custom attributes to target specific customer segments effectively.
3. Shared Team Inbox
   • Use WhatsApp as a customer support channel with multi-agent login capabilities, allowing your team to manage customer interactions efficiently.

Pros of Interakt

• Affordable pricing at INR 999/month or $15/month for unlimited logins.
• Supports automated order notifications and good contact management.
• Seamless integration with platforms like Shopify for enhanced e-commerce capabilities.

Cons of Interakt

• Limited to WhatsApp, requiring separate tools for other platforms like email, Instagram, and Messenger.
• Does not offer pre-approved WhatsApp templates, making message crafting time-consuming.
• Lacks retargeting campaigns, which can result in missed sales opportunities and increased customer acquisition costs.

Pricing of Interakt

• INR 999/month or $15/month for unlimited logins, making it one of the most affordable options for WhatsApp Business solutions.

WATI

WATI is a comprehensive WhatsApp Business Solutions Provider (BSP) designed to streamline customer support and marketing for B2C businesses of all sizes. It offers an array of features that enhance customer engagement through the WhatsApp Business API.

Key Features of WATI

1. No-Code Chatbot Builder
   • WATI provides a drag-and-drop builder to create chatbots for automating responses and creating conversation flows.
2. Collaborative Team Inbox
   • The all-in-one inbox allows team members to view, assign, and respond to customer queries, ensuring efficient collaboration.
3. Automated Replies and Campaigns
   • Businesses can automate responses and create personalized WhatsApp campaigns, enhancing customer engagement and satisfaction.

Pros of WATI

• Easy self-serve onboarding with minimal setup.
• Comprehensive support dashboard for agent management and ticket assignment.
• Seamless integration with enterprise solutions like Google Apps and Salesforce.

Cons of WATI

• Limited to WhatsApp only; lacks multi-channel support.
• No pre-checkout retargeting, missing out on potential sales.
• Incomplete free trial experience with a limited sandbox account.

Pricing of WATI

• $40/month billed yearly for 5 agents.
• Additional costs for ‘Verified Business’ tick and 24/7 support with a dedicated account manager.

Landbot

Landbot is a versatile no-code chatbot builder that allows businesses to create engaging and interactive chatbots for their websites or messaging apps. It is a user-friendly platform that enables companies to automate customer interactions, capture leads, and provide personalized support without requiring any programming knowledge.

Key Features of Landbot

1. Easy to Use Interface
   • Landbot’s intuitive drag-and-drop interface allows users to quickly create chatbots without any coding skills.
2. Multi-Channel Support
   • Engage with customers across various messaging platforms, including WhatsApp, Facebook Messenger, and more.
3. Customizable Chatbot Flows
   • Tailor your chatbot conversations to suit your brand and customer needs with a variety of templates and customization options.
4. Integration Options
   • Seamlessly integrate Landbot with your existing tools and systems for a smooth workflow.
5. Analytics and Reporting
   • Track the performance of your chatbots and gain valuable insights to optimize customer interactions.

Pros of Landbot

• Easy to use interface.
• No coding required.
• Variety of templates available.
• Multi-channel support.
• Customizable chatbot flows.

Cons of Landbot

• Some advanced features may require higher-tier plans.
• Limited features in the free plan.
• May require additional integrations for full functionality.

Pricing of Landbot

• Landbot offers a free plan with limited features.
• Paid plans start at $30 per month, with additional features available at higher tiers.

360dialog

360dialog is a comprehensive WhatsApp marketing software designed to help businesses streamline their messaging campaigns and enhance customer engagement. With powerful automation tools and seamless integration options, 360dialog offers a robust solution for optimizing WhatsApp marketing strategies.

Key Features of 360dialog

1. WhatsApp Chatbot Flow Builder
   • Create customized WhatsApp chatbots in real-time with a user-friendly flow builder.
2. Multi-channel Support Inbox
   • Seamlessly support customers across various channels from a single inbox to enhance customer service and drive sales.
3. Auto Upsell & Cross-sell Campaigns
   • Set up automated upsell and cross-sell campaigns, leveraging deep integration with your Shopify store to boost customer lifetime value and average order value.
4. Photo Review Collection
   • Automate the collection of product reviews via WhatsApp, engaging customers and gathering valuable feedback.
5. Abandoned Cart Recovery Campaigns
   • Utilize automated cart recovery messages on WhatsApp to re-engage users who have abandoned their carts, increasing conversions and revenue.

Pros of 360dialog

• Tailored for D2C brands.
• Advanced segmentation and customizable chatbots.
• Direct WhatsApp support and seamless integration options.

Cons of 360dialog

• Absence of a free version.
• Pricing available only through custom quotes.
• Limited to WhatsApp marketing, lacking broader multi-channel support.

Pricing of 360dialog

• Custom pricing based on specific business requirements.
• Subscription-based pricing model.

Haptik

Haptik is a conversational AI platform that enables businesses to provide personalized and efficient customer support through chatbots. It caters to various industries, including retail, financial services, travel, hospitality, and telecom.

Key Features of Haptik

1. Voice-Enabled Shopping Assistant
   • Works as a shopping assistant answering FAQs, assisting with transactions, and tracking orders.
2. Natural Language Processing (NLP)
   • Utilizes NLP and machine learning to accurately understand and respond to user queries.
3. Multi-Channel Support
   • Provides support across websites, mobile apps, and messaging channels. Integrates seamlessly with Shopify stores to drive additional revenue via WhatsApp.

Pros of Haptik

• Customizable chatbots tailored to specific business needs.
• Advanced marketing capabilities like pre-checkout retargeting and segmented broadcast campaigns.
• 24/7 customer support through AI-powered chatbots.

Cons of Haptik

• Pricing is not transparent and requires a custom quote.
• Complexity in setup may require technical expertise.
• Limited to specific industries, potentially less versatile for broader applications.

Pricing of Haptik

• Custom pricing based on business requirements. Interested users need to contact the sales team or book a demo for detailed pricing information.

DelightChat

DelightChat is an omnichannel customer support and WhatsApp marketing platform tailored for SME brands. It centralizes all customer interactions from various channels into one dashboard, streamlining customer support operations and enhancing customer satisfaction.

Key Features of DelightChat

1. Unified Inbox
   • Manage all customer interactions from channels like WhatsApp, Facebook, Instagram, Email, and Live Chat in one place.
2. Automated Responses
   • Automate responses to frequently asked questions, ensuring quick and consistent support for your customers.
3. Order Management
   • Integrates with Shopify and other eCommerce platforms to manage customer orders and streamline support operations.

Pros of DelightChat

• Centralized customer support across multiple channels.
• Real-time AI-powered command center for customer conversations.
• Mobile app support for on-the-go customer service.

Cons of DelightChat

• Lacks advanced chatbot flow builder for custom automation.
• Limited marketing capabilities with no advanced features like re-targeting or upselling.
• Absence of D2C-specific features such as WhatsApp shop and pre-approved message templates.

Pricing of DelightChat

• DelightChat offers a range of pricing plans, but specific details are not provided in the available information. Typically, it includes a free trial or basic plan to get started, with additional costs for advanced features and integrations.

Gallabox

Gallabox is a powerful WhatsApp marketing automation tool designed to help businesses enhance customer engagement and drive revenue growth through advanced features and seamless integrations.

Key Features of Gallabox

1. WhatsApp Chatbot Flow Builder
   • Customize your WhatsApp chatbot in real-time with a comprehensive flow builder, tailored to meet specific business requirements.
2. Multi-Channel Support Inbox
   • Efficiently support customers across various channels from a single inbox, enabling easy cart creation and payment collection with one click.
3. Auto Upsell & Cross-Sell Campaigns
   • Set up automated upsell and cross-sell campaigns effortlessly, leveraging deep integration with Shopify to suggest relevant products and boost sales.
4. Photo Review Collection
   • Automate the collection of customer reviews via WhatsApp, including photos and videos, to gather valuable feedback and enhance brand credibility.
5. Abandoned Cart Recovery Campaigns
   • Implement automated cart recovery messages on WhatsApp to retarget users who haven’t completed their purchases, offering discounts to reduce cart abandonment.

Pros of Gallabox

• Comprehensive WhatsApp marketing solution.
• Personalized messaging to enhance customer experience.
• 24/7 automated replies for improved customer support.

Cons of Gallabox

• Pricing may be high for small businesses.
• Limited to WhatsApp and lacks multi-platform support.
• Requires integration with other tools for full functionality.

Pricing of Gallabox

• Growth Plan: $40/month for 5 users, ideal for small businesses.
• Scale Plan: $75/month for 10 users, suitable for advanced conversational flows.
• Pro Plan: $130/month for 20 users, includes advanced bot flows and multi-platform integrations.

LimeChat

LimeChat is a versatile IRC client known for its sleek and intuitive interface, primarily designed for macOS but also supporting Windows and Linux. It offers extensive customization options, making it a top choice for both casual and power users.

Key Features of LimeChat

1. Clean and Intuitive Interface
   • LimeChat provides a user-friendly design, ensuring a seamless chatting experience.
2. Multi-Server Support
   • Users can connect to multiple servers simultaneously, enhancing their communication capabilities.
3. Customizable Themes
   • LimeChat allows users to personalize their chat environment with various themes.
4. File Transfers
   • Facilitates easy sharing of files between users, adding to its versatility.
5. Keyboard Shortcuts
   • Provides efficient navigation and operation through customizable shortcuts.
6. Notifications
   • Keeps users updated with real-time alerts, ensuring they never miss important messages.

Pros of LimeChat

• User-friendly and customizable interface.
• Supports multiple servers and channels.
• Free to use, making it cost-effective.

Cons of LimeChat

• Lacks advanced ecommerce-specific features like opt-in tools and pre-checkout retargeting.
• Overpriced installation and customization services.
• Absence of pre-approved WhatsApp message templates, leading to increased resource allocation for message creation.

Pricing of LimeChat

• LimeChat is available for free, making it an attractive option for users looking for a reliable IRC client. However, additional costs may be incurred for installation and customization services.

Zoko

Zoko is a versatile WhatsApp marketing and customer engagement platform designed to streamline communication and boost conversions for businesses. With advanced AI technology and a user-friendly interface, Zoko enables businesses to enhance customer interactions and drive revenue growth.

Key Features of Zoko

1. Personalized Customer Interactions
   • Zoko allows businesses to create personalized interactions with customers, fostering stronger relationships and increasing brand loyalty.
2. Automated Messaging
   • Leverage Zoko’s automated messaging capabilities to send timely updates, notifications, and promotional messages, ensuring customers are always informed and engaged.
3. Seamless Order Management
   • Simplifies order management processes, allowing businesses to track orders, manage returns, and provide real-time support directly through WhatsApp.
4. Advanced Analytics
   • Gain valuable insights into customer behavior, campaign performance, and engagement metrics with Zoko’s advanced analytics tools.
5. Multi-channel Integration
   • Zoko seamlessly integrates with multiple communication channels, allowing businesses to engage with customers across various platforms and touchpoints.
6. Enhanced Security
   • Ensures that customer data is protected and transactions are secure with robust security measures.
7. 24/7 Customer Support
   • Offers round-the-clock customer support, ensuring businesses have access to assistance whenever needed.

Pros of Zoko

• Personalized customer interactions.
• Automated messaging for timely updates.
• Seamless order management.

Cons of Zoko

• Lacks advanced chatbot functionalities.
• Does not integrate with email for support.
• Basic team inbox lacks analytics and pre-made templates for broadcasts.

Pricing of Zoko

• Zoko’s pricing starts at $34.99/month plus an additional per conversation charge.

Conclusion

In conclusion, selecting the right WhatsApp marketing tool is crucial for D2C brands aiming to optimize customer engagement and streamline business processes. Among the top BusinessOnBot alternatives for 2024, platforms like QuickReply.ai, WATI, Landbot, 360dialog, Haptik, DelightChat, Gallabox, LimeChat, Zoko, and Interakt offer unique capabilities tailored to various business needs. However, our top recommendation is ShopAgain, an all-in-one marketing and support automation platform. ShopAgain excels with its extensive features, including Email, SMS, WhatsApp marketing, AI-driven cross-sell recommendations, and advanced customer support solutions built into a single platform. As an official Meta partner for WhatsApp, it boasts seamless integration, starting at just $19 for WhatsApp & SMS and $0 for emails. This makes ShopAgain the favored choice for numerous Shark Tank DTC brands. Choosing the right tool can significantly impact your marketing efforts and overall business growth. What will be your choice? Let us know in the comments!

FAQ Section

FAQ

1. What is the best alternative to BusinessOnBot for WhatsApp marketing in 2024? Our top recommendation is ShopAgain, an all-in-one marketing and support automation platform. It integrates Email, SMS, and WhatsApp marketing with advanced features like AI-driven cross-sell recommendations and a robust AI chatbot. Starting at $19 for WhatsApp & SMS, it offers comprehensive solutions at competitive pricing.

2. Why should D2C brands choose QuickReply.ai over BusinessOnBot? QuickReply.ai offers advanced features such as a sophisticated chatbot builder, product browsing abandonment recovery, automatic broadcast retries, deep integration with over 30 platforms, and detailed ROAS tracking. These features collectively enhance customer engagement and drive sales more effectively than BusinessOnBot.

3. What are the key features of Interakt for WhatsApp marketing? Interakt offers automated notifications and auto-replies, broadcast and marketing campaigns, and a shared team inbox for efficient customer support. It is priced affordably at INR 999/month or $15/month for unlimited logins, making it a versatile solution for WhatsApp marketing.

4. How does WATI support customer engagement through WhatsApp? WATI provides a no-code chatbot builder, a collaborative team inbox, and automated replies and campaigns to streamline customer support and marketing. It integrates with enterprise solutions like Google Apps and Salesforce, making it ideal for businesses focusing solely on WhatsApp.